Thank you for shopping on evacove.com.
Online purchase made through evacove.com can be returned or exchanged within 30 days from the delivered date.
Order Cancellation
If you want to cancel the order, please contact us ([email protected])and provide your order number and state the reason.
a. For orders cancelled within 24 hours of purchase but have not been shipped, we will offer a full refund.
b. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee.
c. We will NOT accept order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
d. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
a. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
b. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.(Please DO NOT return to the address on the package received, which is not our return address. Otherwise, we are afraid that we will not accept returns and refunds.)
c. Return shipping fees are at the customer's own expense.
d. We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at [email protected] to get a return authorization and return address, stating your order number and reason for return.
Step 2: receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: After we receive your package, you will receive a full refund or have your exchange processed within one week. We will notify you by email once your refund or exchange is being processed, and the refund will be issued to your original payment method. Please note that the refund will be issued in full, including any shipping fees paid at the time of purchase, with no deductions. Generally, you will receive the refund within 5 to 15 business days. (If you haven't received the refund within 30 days, please contact us via email.)
Contact Us
If you run into any issues, feel free to drop us an email at [email protected]
